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Where do we deliver?

toysrus.com.hk delivers only within Hong Kong.

Delivery service is available for local address in Hong Kong only. No delivery service for any address outside Hong Kong.

Special delivery paid by cutsomer could be arranged for no service area of regular delivery service. Please contact our customer service before placing order.

Regular delivery service cannot deliver to the restricted area. Areas required special permission for vehicle access (including Wong Shek Pier in Sai Kung). Hong Kong International Airport (Chek Lap Kok) and the Outlying Islands (including Lantau Island (except Tung Chung, Discovery Bay and Ma Wan), Peng Chau, Lamma Island, Cheung Chau, Po Toi) in Hong Kong. 

We cannot provide delivery service to below locations: Community treatment facilities, Community isolation facilities and Community isolation hotels.

Our Couriers

Toys"R"Us Hong Kong uses a combination of couriers to ensure your delivery is fast and affordable.

Shipping Fees (For online purchase)

Shipping Fee is calculated based on the order amount (Net). Free Standard Delivery for order amount (Net) over HK$349.


Order amount (Nett, HK$)

Delivery Charge (HK$)






349 or above

Free Delivery

Shipping costs start from $50.00.

Shipping fees are shown in your cart once you have logged into your toysrus.com.hk account. If you have previously registered with toysrus.com.hk you can log in at anytime.

Additional delivery charge

If the destination is not accessible by lift, deliveryman will arrange delivery at the nearest unloading point, e.g.: ground floor of the building, carpark, village entrance, public mailbox, etc.

In case customer need to move upstairs or downstairs services to customer’s house, the following additional charge will be charged by delivery service company. Deliveryman will call before arrival, to confirm the arrival time & location, (i.e. either at unloading point or at customer house with additional charge).


floor^ (additional charge HK$)
each (up or down)


^For the continued stair, it will be counted as one floor.

12 stairs count as one floor, the stairs are calculated from the carpark, village entrance, etc.

*Customers are required to pay the "delivery service company additional fee" (no refund), it will be collected by the deliveryman when delivery. Only cash is available.

Estimated Delivery Time

Delivery Service

Estimated Delivery Time


Free Delivery or Regular Delivery

Delivery within 3-7 working days.

  • Regular delivery is available on Mon to Sat, 8am – 9pm, excluding delivery on Sun and Hong Kong public holidays.

Special Delivery

Delivery within 5-10 working days.

  • Courier company staff will contact you to confirm the delivery date & time.
  • Not available on Sun & Public Holidays.

Orders are typically dispatched within 1-3 business days of the order being placed. We will always do our best to deliver within the estimated timeframes but please note that Estimated Delivery Times are estimates only, and are not guaranteed.

PO Boxes, Parcel Lockers & Post Offices

Toys”R”Us Hong Kong is unable to deliver PO Boxes, Parcel Lockers or Post Offices.

Receiving Your Order

Staff from delivery company will call you at the day of delivery. All orders must be signed. Please ensure there is someone available at the delivery address to sign for the delivery.

Special delivery arrangement during the current pandemic situation

In view of current pandemic situation, we are trying our best efforts to fulfill all orders. However, some orders may expect delays.

In order to protect the safety of our customers and staff, we will put special delivery arrangements in place. These will be closely monitored as per changing conditions and building management requirements of each delivery address. Dispatched item(s) may be placed at the recipient's doorstep, delivered to the recipient's lobby or management office. The delivery staff will contact the customer in advance to confirm the arrangement.

If the delivery location belongs to a "cluster infection" or within the "restriction area" set by government officials, the delivery may expect delays and only be arranged after the location is considered safe or allowed to enter.

We cannot provide delivery service to below locations: Community treatment facilities, Community isolation facilities and Community isolation hotels.

Should you have any enquiry, please feel free to contact our customer service.

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