- Within the given number of days from date of purchase：Non-Star Card Members：14 days ; Star Card Members：21 days
- With original purchase receipt，all parts remain intact with complete packaging.
- Merchandise should remain unopened.Opened merchandise with a manufacturing defect will be exchanged as per the original purchase.Manufacturing defect will be determined upon inspection and at the sole discretion of Toys”R”Us.
- For product purchased with Star Points，the redeemed Star Points will be transferred to the replacement goods in the event of an exchange.In the event of a refund，redeemed Star Points will be returned to the member's account.
- For online purchases，product is required to return to any stores for an exchange or refund.Opened merchandise with a manufacturing defect will be exchanged as per point 3.Refunds will be processed online if merchandise is unopened.
- Exchange is offered once only.
- Product purchase with a gift receipt is exchangeable if item is unopened and in good condition.
- Refund will be based on the original method of payment.
- Gift Certificates，Gift Cards and any promotional coupons are not refundable or exchangeable for cash.
- All CD，VCD，DVD，app controlled toys，video game hardware and software，blind pack items，consumables，merchandise with promotional gifts，seasonal products or discounted items are non-refundable and nonexchangeable.
- Delivery / assembly fee and plastic shopping bags charges are non-refundable.
- All exchanges or refunds will be processed at stores.
- Gift Card, coupons or third-party merchants’ vouchers are not refundable or exchangeable for cash or kind or to any other vouchers.
- Toys”R”Us will not be responsible for any stolen or lost Gift Card
- Toys”R”Us Gift Card cannot be resold, exchanged for cash or used to purchase other Gift Cards. Any unused amount will not be refunded after expiry.
- If you have made an Online payment with a Gift Card in whole or part of the order, any item paid for using the Gift Card is accepted for return. The amount owing will be added to a new Digital Gift Card and email to the original Card receiver.
Toys”R”Us reserves the right of final decision in case of any disputes.Hotline: 2287 1888. Email: email@example.com